FAQ

What are the fulfilment timeframes?

We usually prepare an authorized purchase within 1–2 business days. Its estimated transit after dispatch is another 4–6 business days.

Which returns does the store consider?

During the 30 days following delivery, customers may request a qualifying return for new, unused preference items or goods affected by defects or fulfilment errors. Approved exchanges depend on available inventory. Full conditions are in the Refund Policy.

What happens before return shipment?

Obtain authorization and the assigned return address first. A no-cost prepaid label travels inside the parcel, and approved returns carry no restocking charge.

How quickly does repayment start?

An authorized refund is processed or initiated to the original payment method within 10 days. A financial institution may take longer to display the credit.

How do I contact the store?

For help with a styling tool, parcel tracking, payment, return, or privacy matter, visit Contact Us.